Privacy Policy

Return On Pty Limited trading as Custom Gear ("Custom Gear", "we", "us", "our") respects your privacy and is committed to protecting your personal information.


1. What this policy covers

This policy explains how we collect, use, store and disclose personal information through our website and in the course of our business.

2. What personal information we collect

We may collect personal information such as:

  • your name
  • company or business name
  • phone number
  • email address
  • billing and delivery address
  • enquiry, order and quote details
  • payment and transaction details
  • artwork, logos, branding files or other information you provide to us
  • website usage information collected through cookies, analytics tools and similar technologies.

3. How we collect personal information

We collect personal information when you:

  • submit an enquiry through our website
  • request a quote
  • place an order
  • upload artwork or other files
  • subscribe to marketing communications
  • contact us by phone, email or online
  • interact with our website.

4. Why we collect and use personal information

We collect and use personal information to:

  • respond to enquiries and quote requests
  • supply products and services
  • process payments and orders
  • arrange production, branding, delivery and related services
  • communicate with you about your enquiry, quote or order
  • improve our website, products and customer experience
  • send marketing communications where permitted by law.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

  • employees and contractors
  • suppliers, decorators and production partners
  • delivery and freight providers
  • payment processors
  • website, hosting, IT and software providers
  • professional advisers.

We do not sell personal information.

6. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no system or transmission over the internet is completely secure.

8. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the site function, understand website traffic, and improve user experience. You can change your browser settings to refuse cookies, although some parts of the website may not function properly.

10. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will review your complaint and respond within a reasonable time.

11. Contact us

Return On Pty Limited trading as Custom Gear

  • Email: enquiries@customgear.com.au
  • Phone: 1300247766
  • Address: PO Box 28 Leichhardt NSW 2040

12. Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our website.